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FAQ
Frequently Asked Questions
Find answers to the most common questions about our services and features.
Contact our team to arrange an assessment. We'll discuss needs, preferences and goals, then propose a tailored plan and start date.
Yes. All staff hold enhanced DBS checks and complete mandatory and role-specific training before working with individuals.
You can speak to your coordinator or use our complaints process via the Contact form. We acknowledge within 2 working days and aim to resolve promptly.
We support across the South West and beyond depending on requirements. We offer flexible schedules including 24/7 packages where needed.
Our recruitment team will review your application, arrange interview, and if successful guide you through pre-employment checks and onboarding.
Yes. We can arrange holiday support, respite, and community access tailored to the individual’s needs and risk assessments.
We follow robust policies, supervision, spot checks and audits. We are CQC inspected and rated Outstanding in key areas.
Packages may be funded by local authorities, NHS (CHC), insurance, or privately. We’re happy to liaise with commissioners and families.